Your conversations
matter to us.
This page explains the types of information Collinsdic may process when its social messaging automation is used. It is a working draft and must be completed against the actual service configuration before public launch.
Replace the bracketed details below and verify the described practices, legal bases, vendors, retention periods and request process against the live Collinsdic service.
Who is responsible
Collinsdic is the name of the service described on this website. The responsible legal entity is [insert legal entity name and postal address]. Depending on the service setup, Collinsdic may process customer conversations on behalf of the business that connects its social account; that business may be responsible for its own customer notices and instructions.
Information processed
When a business connects Facebook Messenger, WhatsApp or Instagram, the service may need to process account identifiers, message content, timestamps and related conversation metadata to deliver the selected automation. If a person contacts us directly, we may also process the details they provide in that request.
[Confirm the exact fields received, whether account, billing or support data is collected, and whether attachments or analytics are stored.]
Messenger, WhatsApp and Instagram data
Collinsdic is designed to work with connected business accounts on these messaging platforms. The final policy should identify which permissions and data the service receives from each platform, how messages are sent on the business’s behalf, and how a business can disconnect its account. People messaging a business should also consult that business’s privacy notice.
[Confirm the exact Meta permissions, API connections and any platform data deletion procedure.]
Why information is used
Information may be used to route messages, provide configured chatbot replies, maintain the service, address support requests and protect against misuse. AI customer care is in beta; any use of conversation content by the AI feature must be described in the final policy, including the relevant provider and whether data is used for model training.
[Insert applicable legal bases for each purpose, based on the actual service and jurisdictions.]
Retention and security
Conversation data should be kept only as long as needed for the service and applicable obligations. [Insert actual retention periods, deletion behavior and backup retention.] Access controls and technical safeguards should match the deployed service; [describe verified measures here].
Your choices and rights
Depending on applicable law, you may be able to request access to, correction of or deletion of your information, object to certain processing, or withdraw consent where processing relies on consent. For messages sent to a business using Collinsdic, you may also contact that business directly about its use of your conversation.
[Describe the actual request and appeal process, response time and relevant supervisory authority information.]
Children
Collinsdic is presented as a business messaging service. [Confirm the intended minimum age and the procedure for removing information received from a child.]
Changes to this policy
We may update this page as the service develops. The published policy should display its effective date and explain how material changes are communicated to customers. [Confirm the notification method before launch.]
Contact
For privacy questions or requests, contact [insert monitored privacy email address]. [Insert final effective date and request response procedure.]