✦ New message
◇ Ask a question
↳ Share an answer
↳ Continue the chat
Guide the first response.
Use chatbot flows to greet visitors, handle recurring questions and direct each conversation toward a useful next step.
SOCIAL CONVERSATION AUTOMATION
Every message
deserves momentum.
Meet customers where they already talk. Collinsdic brings structured chatbot journeys to Facebook Messenger, with support for WhatsApp and Instagram. AI customer care is currently in beta.
Built for conversations that start on social
New message received
C
Collinsdic assistantMessenger · Example flow
•••Hi! I have a question about your services.
Of course. What would you like to know?
PricingBook a callSupport
Pricing, please.
Let me point you in the right direction ↗
Write a message...↗
One clear next stepFrom question to action
A CONVERSATION, NOT A DEAD END.
ONE CONVERSATION STRATEGY, THREE SOCIAL CHANNELS
● Messenger
◉ WhatsApp
◎ Instagram
01 / THE PLATFORM
Turn incoming chats into
clear customer journeys.
From a first hello to a useful answer, build a guided path that keeps the conversation moving. Start with your most common questions and give people an obvious way forward.
MessengerWhatsAppInstagram
Show up where they write.
Keep your social messaging experience consistent across the channels your customers choose.
AI CUSTOMER CARE · BETA
Explore AI assisted care.
Test AI supported replies for routine questions while the customer care feature is in beta.
02 / THE EXPERIENCE
Simple to understand.
Useful in the moment.
A practical conversation starts with the customer’s question and ends with a helpful next step.
01
Someone reaches out
A customer sends a message on a supported social channel.
02
The flow responds
Clear prompts and answers help with common requests.
03
The conversation moves forward
The customer gets information, chooses a path or continues the conversation.
03 / THE CHANNELS
One familiar place
for every hello.
Collinsdic is built around Facebook Messenger and also supports WhatsApp and Instagram. Channel availability and setup depend on the connected account and platform requirements.
Facebook Messenger
The main home for Collinsdic chatbot automation.
Extend your guided chat experience to WhatsApp.
Support conversations that begin in Instagram messaging.
✳
A helpful starting point
Human review matters
04 / IN DEVELOPMENT BETA
AI customer care,
with room to learn.
We’re testing AI assisted customer support to help with routine questions. The feature is in beta, so availability and behavior may change as we learn from testing.
How we approach privacy05 / PRICING
Pricing that will be
clear before you commit.
Collinsdic plan details are being finalized. When published, each plan will make its included channels, conversation volume and AI usage clear.
ChannelsConversation volumeAI usagePlan limits
No price or plan is offered on this page yet.KEEP THE CONVERSATION GOING
Make the next message
matter.
Bring a more thoughtful flow to your social conversations with Collinsdic.
Back to the beginning